Request an O-Ring Quote
Send us your specifications and we will respond within 24 hours with pricing, lead time and technical recommendations.
Frequently Asked Questions
What information should I include in my quote request?
The more detail you provide, the faster we can respond with accurate pricing. Essential: material, size (AS568 dash number or ID x CS dimensions), quantity. Helpful: application, fluid type, temperature, any certification requirements. For custom parts, attach a drawing or photo with critical dimensions.
Can you quote custom non-standard sizes?
Yes. Provide your required inside diameter and cross-section diameter. We will confirm feasibility and pricing within 24 hours. For custom sizes, tooling is typically not required if the cross-section is standard. Special profiles may require a one-time mold fee, which we disclose transparently in the quotation.
Do you provide samples before a full order?
Yes. Sample quantities are accepted - as low as 1 piece. For first-time orders or new applications, we recommend requesting samples for validation before committing to full production quantities. Sample pricing and lead time are included in the quotation upon request.
What documentation can you provide with the order?
Standard: material test certificate (compound certificate), dimensional inspection report. On request: REACH/RoHS declaration, FDA compliance certificate, hardness test report, lot traceability documentation. For automotive suppliers, we support PPAP levels 1-5.
Is there a minimum order value to receive a quotation?
No. We quote all enquiries regardless of order size. A single piece for prototyping or emergency maintenance receives the same technical attention as a production volume order. We believe in building long-term relationships that start with responsive service at any scale.
How accurate are your quoted lead times?
Our quoted lead times are based on current production scheduling and material availability. Over 95% of standard orders ship within the quoted window. If a material shortage or unexpected capacity constraint arises after quotation, we notify you immediately with an updated schedule and alternative options.
Can you quote an annual supply agreement with scheduled releases?
Yes. We offer annual pricing agreements with monthly or quarterly release schedules. These agreements lock in pricing for 12 months and reserve production capacity, ensuring consistent supply even during peak demand periods. Contact us for a customized supply agreement proposal.
Do your quotations include shipping costs?
Quotations are typically provided EXW (Ex Works) or FOB, with shipping costs quoted separately based on your preferred delivery method and destination. For DAP or DDP terms, we include freight and insurance in a single all-inclusive price. Simply specify your preferred Incoterms when requesting the quote.
Can you match a competitor's price?
We review competitor pricing on a case-by-case basis. If you have a lower quotation for an equivalent specification, send it to us and we will analyze whether we can match or beat it while maintaining our quality standards. In many cases, we can offer a more cost-effective material alternative that meets the same performance requirements.
What currencies can you quote in?
We primarily quote in US Dollars (USD) and Chinese Yuan (CNY). For customers in the European Union, we can quote in Euros (EUR). For the United Kingdom, we accept Pound Sterling (GBP) quotations. Currency conversion rates are fixed at the time of quotation and held for 30 days.